Hello,
It feels like there’s only one place to start this week, and
without wishing to state the obvious, it’s very cold!
Our Emergency Planning team is in regular contact with the
MET Office and is closely monitoring the situation. We’ve put in place a number
of measures, both internally and externally, to make sure we can maintain
service delivery and keep people safe during the forecasted extreme weather.
We appreciate that if the forecast is accurate for the end
of this week, that some of you may find it difficult to get to work. We’ve taken the decision today to cancel
our regular meeting with managers and heads of service tomorrow due to the bad
weather, and would ask that all managers check their business continuity plans.
If you are affected, please discuss with your manager the options
available for you to work from home or remotely. If this isn’t possible,
managers have the discretion to authorise paid or unpaid leave, or making up
the time. Please refer to the Time off for exceptional
circumstances (severe weather) policy.
For those less fortunate, the predicted extreme weather will
be particularly difficult. We have put in place our severe weather emergency
provisions and we have a statutory
duty to provide help to anyone sleeping rough especially when the weather is
predicted to fall to 0 degrees or below for three consecutive nights. More
details can be found here.
It’s important
when people do need to contact us – particularly in an emergency – that it is
easy as possible for them to do so and the price of a call is reasonable. Numbers
beginning 0845 can be very expensive to call and we’ve instigated an urgent
review of their use as we are aware that some services are still using these
numbers. We will be encouraging people to use the customer services number (0300
456 0100) and look at discontinuing the use of any numbers which charge people
extra. We are looking at interim solutions where we cannot stop using 0845
numbers immediately.
Staff working in
Trowbridge today will be aware there has been a major leak on the second floor
of old County Hall due to the cold weather. The heating in this area was turned
off for some time so it will take a while before the whole of old County Hall
is back to normal temperature. We would urge you to avoid this area and make
use of hot desking areas elsewhere in the building, or discuss working from
home with your manager. Our apologies go to those staff affected by the
disruption.
We’ll provide a further update next week – until then, stay
warm!
Alistair, Carlton and Terence